Terms & Conditions

Ordering and Products:

We are a U.S. based company.  Due to warranty, cost, and efficiency limitations we ONLY ship products inside the United States.

Most orders are shipped within 5-10 business days (allow additional 3-5 days for days in transit).  However, some items depending on inventory or production requirements may take as long as 4 – 8 weeks.  Many items we sell are drop shipped directly from the manufacturer.  Each manufacturer maintains its own inventory and shipping policies.  We work closely with each factory to make every effort to ensure your order is received in a timely manner.  Please call our office if you have any specific delivery scheduling needs.

If you need to overnight your order, please call us at 877.938.2299 for express shipping requests.

All returns require pre-authorization by contacting our office at 877.938.2299 Monday – Friday 9am–5pm EST.  You will be assigned an RMA number and your product must be returned unused, in the original packaging, and within 30 days from receipt of the product. 

You will receive a refund when your return is accepted and received by our warehouse.  There is a 25% restocking charge on returns for most orders with a $25 minimum charge (excluding shipping charges).  Please do NOT return merchandise without authorization.  Your unauthorized return may be refused by the warehouse and no longer eligible for a refund.   

If you would like to cancel an order for 100% refund, please call us immediately at 877.938.2299 for a cancellation ID.  Most cancellations can be made within 24 hours (1 business day).  Once the order process has begun, cancellation will be regarded as a return and all return policies will apply.

• Special and/or custom orders are non-refundable (including but not limited to custom walk-in coolers/freezers and ventilation hoods)
• Shipping/Handling Charges are non-refundable.
• All Sales $50 or less are FINAL and non-refundable.
• CONTACT OUR OFFICE IMMEDIATELY at 877.938.2299 if your order is DAMAGED during shipping.

Payments:

All orders require payment in FULL prior to fulfillment.  We accept Visa, MasterCard, Discover, American Express, and Paypal through the shopping cart.  You can select to ‘send your payment’ via cashier’s check, money order and bank check.  Funds will be verified and must be drawn on a U.S. Bank before your order can be released for shipment. 

Contact our office at 877.938.2299 if you have any difficulties using the shopping cart for processing your payment method.